Find out when and how to file.
Submit a commercial claim to Blue Cross and Blue Shield of North Carolina (Blue Cross NC).
Once you select the form, you'll be prompted to log in to Blue e where you can complete and submit it.
You can submit commercial claims electronically as a trading partner or with a third-party clearinghouse. In either case, you or your clearinghouse will need to complete the required forms before we can accept and process any claims.
Print, complete, and mail paper claim form to:
Blue Cross NC
PO Box 35
Durham, NC 27702
Make sure all claims and attachments have member’s Blue Cross NC ID.
Use black ink when printing and completing the forms.
For assistance with digital forms:
eSolutions Help Desk
888-333-8594, Option 1
Monday through Thursday, 8 AM to 5 PM ET, and Friday, 8 AM to 4 PM ET
For assistance with mailing paper forms:
Provider Blue Line
800-214-4844
Monday through Thursday, 8 AM to 5 PM ET, and Friday, 8 AM to 4 PM ET
File an appeal when you are disputing the billing, coding, or medical necessity of a claim.
Use the Blue e and Care Affiliate provider portal for a streamlined and efficient process to file your appeal along with supporting documentation.
Complete and file the Provider Coding Dispute Form or the Provider Commercial Appeal Form along with supporting documentation.
Mail:
Blue Cross NC
Provider Appeals Department
PO Box 2291
Durham, NC 27702-2291
Fax:
- Billing and coding denials: 919-287-8708
- Medical necessity and administrative denials: 919-287-8709
Reach out to our appeals department for support.
800-214-4844 (toll-free)
File an inquiry when you have a contractual dispute that is not related to billing, coding, or medical necessity.
Mail:
Blue Cross NC
Provider Inquiry Department
PO Box 2291
Durham, NC 27702-2291
Fax:
866-987-4167
Reach out to our inquiry department for support.
800-214-4844 (toll-free)
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
Information in other languages: Español 中文 Tiếng Việt 한국어 Français العَرَبِيَّة Hmoob ру́сский Tagalog ગુજરાતી ភាសាខ្មែរ Deutsch हिन्दी ລາວ 日本語
© 2025 Blue Cross and Blue Shield of North Carolina. ®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. All other marks and names are property of their respective owners. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.