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About Blue Connect

Manage contact preferences

Your preferences matter. With Blue Connect℠, you have control over how we communicate with you.

Here's what you can do with the Contact Preferences Center

Providing the communication you need – when and how you need it – is important to us. With Blue Connect, you have control over your communication preferences.

Go paperless

Reduce your mailbox clutter while doing good for the environment. Get health plan alerts, account updates, and more sent right to your mobile phone or email inbox.

Sign up for alert texts and emails

Instantly find out when important plan information is available. This may include member ID cards, claims transactions, explanation of benefits (EOBs), and more.

Learn about how we contact you

See how we use text messages, emails and phone calls, then you can choose to opt in or out of the communications you want and need. 

Verify your email address and mobile number

Get to your contact info quickly, and reset your password with ease. Making your updates is easy.

How to set up your contact preferences

Ready to get set up with paperless delivery or update how we contact you? Follow these simple steps in your Blue Connect℠ member portal:

Step 1: Log in to Blue Connect

Step 2: Go to your Profile

Step 3: Select the Contact Preferences Center tab

Step 4: Choose the Delivery Preferences tab

Step 5: Turn on Paperless Delivery toggle

Step 6: Select Review and Save

Frequently asked questions

You may be able to change your billing address online in Billing & Payments to enroll in AutoPay. Typically, any changes you make will be processed within 48 hours.

  1. Log in to Blue Connect
  2. Select the Billing & Payments icon on your Blue Connect home page
  3. Select Edit Billing Preferences

Adding or changing your billing address in your Contact Preferences Center in Blue Connect helps you manage how Blue Cross NC contacts you.

In your Blue Connect member portal, you’ll see your payment options in your Billing Preferences. There, you can pay your premium using a one-time payment method, or you can sign up for AutoPay.

When you sign up for AutoPay, you will be enrolled in Paperless Delivery and receive an email each time your bill is ready online. Usually, billing notices are sent 5 days before the next month starts.

 If you choose to make a one-time payment online,  you’ll have the option to still receive paper bills. 

  • To sign up for AutoPay, choose the AutoPay option in your Billing Preferences section of Blue Connect.
  • To sign up for paperless delivery, choose Paperless Delivery in the Contact Preferences Center of your Blue Connect Profile. 

Note: You won't see a Billing Preferences section in your Blue Connect if your plan is managed by your employer.

Yes! Your member ID card(s) will continue to be mailed regardless of going paperless.

However, if your insurance is through your employer, some employers may decide to not mail ID cards every year. Employers may decide not to mail member ID cards annually if you didn't make changes to your policy.

Please reach out to your employer's HR department or group administrator to find out if this is the case for your group.

The Documents section in Blue Connect houses all your important information. You can filter and print your documents from there.

Sometimes Blue Cross NC uses third party providers to enhance your health experience. These are trusted partners. While we do not share your protected health information (PHI) with them, they might have access to your email if you opt in.

Once opted in, you will need to make contact preferences known to our partner because we don't share preference data with vendors.

If your email is unverified or your email address contains spelling errors, your paperless delivery or contact preferences might not be saved.

To make sure your email address is correct and to verify your email, visit the Contact Preferences Center in your Blue Connect member portal.

We recommend that you use your personal email address over a work-related one in case you change your employer.

Also, using your personal email address will help you reset your Blue Connect password easily, if needed.