Your preferences matter. With Blue Connect℠, you have control over how we communicate with you.
Providing the communication you need – when and how you need it – is important to us. With Blue Connect℠, you have control over your communication preferences.
Reduce your mailbox clutter while doing good for the environment. Get health plan alerts, account updates, and more sent right to your mobile phone or email inbox.
Instantly find out when important plan information is available. This may include member ID cards, claims transactions, explanation of benefits (EOBs), and more.
See how we use text messages, emails and phone calls, then you can choose to opt in or out of the communications you want and need.
Get to your contact info quickly, and reset your password with ease. Making your updates is easy.
Follow these steps to make changes to how we contact you:
Step 1: Log in to Blue Connect.
Step 2: Select your initials in the top right of the screen.
Step 3: Select "Account settings."
Step 4: Select "Contact Preferences Center."
To sign up for paperless delivery, select "Delivery preferences" from the Contact Preferences Center and turn on the "Paperless delivery" toggle.
Adding or changing your billing address helps you manage how Blue Cross NC contacts you. Typically, any changes you make will be processed within 48 hours.
To begin changing your billing address:
Step 1: Log in to Blue Connect.
Step 2: Select "Billing and payments" from the Blue Connect home page.
Step 3: Select "Edit billing preferences."
Note: You won't see a billing preferences section if your plan is managed by your employer.
In Blue Connect℠, you’ll see your payment options in your billing preferences. There, you can pay your premium using a one-time payment method or you can sign up for automatic payments.
If you choose to make a one-time payment online, you’ll have the option to still receive paper bills.
When you sign up for automatic payments, you will be enrolled in paperless delivery and receive an email each time your bill is ready online. Usually, billing notices are sent five days before the next month starts.
To sign up for automatic payments, select the "AutoPay" option in billing preferences. You must use a bank account to enroll. Credit and debit cards can't be used to set up automatic payments.
Note: You won't see a billing preferences section if your plan is managed by your employer.
Yes. Your member ID card(s) will continue to be mailed regardless of going paperless.
However, if your insurance is through your employer, some employers may decide to not mail ID cards every year. Employers may decide not to mail member ID cards annually if you didn't make changes to your policy.
Please reach out to your employer's HR department or group administrator to find out if this is the case for your group.
Blue Connect℠ houses all your important information. You can filter and print your documents from there.
Sometimes Blue Cross NC uses third party providers to enhance your health experience. These are trusted partners. While we do not share your protected health information (PHI) with them, they might have access to your email if you opt in.
Once opted in, you will need to make contact preferences known to our partner because we don't share preference data with vendors.
If your email is unverified or your email address contains spelling errors, your paperless delivery or contact preferences might not be saved.
To make sure your email address is correct and to verify your email, visit the Contact Preferences Center in Blue Connect℠.
We recommend that you use your personal email address over a work-related one in case you change your employer.
Also, using your personal email address will help you reset your Blue Connect℠ password easily, if needed.
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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