Can’t find an answer and still have a question? Let us know how we can help.
We will just need a few details to process your cancellation request:
Are you the Primary Subscriber?
Only the person who purchased this plan (the Subscriber) can request to cancel the plan or remove members.
Which situation best describes you?
Which would you like to do?
Do you have a BlueConnect web account?
How can we help?
Reason for cancellation
Since you purchased your plan through HealthCare.gov, you will need to cancel it on HealthCare.gov.
Please contact your Group Administrator or Human Resources department to cancel your plan.
If you want to take members off your plan without cancelling it, you can send a request through Blue Connect, our secure member site:
Log in to Blue Connect and go to your Inbox*
Click the Compose button
Select Cancel My Plan as your message topic
Fill out the request form (we'll walk you through it and load your information automatically)
Click the Submit button
*If you have never logged in to our site, you can register for Blue Connect here.
If you don't have access to Blue Connect, please call Customer Service.
It's easy to request to cancel your plan through Blue Connect, our secure member site. We'll just pull in your information.
If you don't have access to Blue Connect, please call Customer Service at: 1-800-446-8053.
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