Manage your customers and strengthen your book of business with our Agent Services portal.
Blue Cross and Blue Shield of North Carolina (Blue Cross NC) Agent Services allows you to perform a variety of administrative tasks quickly, so you can stay focused on the customer experience.
Retrieve and review customer claims history, billing statements, and correspondence to support timely and informed service.
Initiate new policy sales and handle customer renewals – all from one centralized dashboard.
Generate quotes, submit applications, and track enrollment status across all market segments.
Use reporting tools to analyze data, track performance, and identify opportunities to better serve your customer base.
Agent Services provides you access to important data, materials, and industry news.
Anticipate your customers' needs and market changes with data and insights available through our reporting tools.
- Monitor trends to support sales opportunities
- Review customer plans and renewal information
- Generate detailed reports on your book of business
Take advantage of advertising materials, such as brochures, flyers, posters, and newsletters, to support your customers.
- Produce personalized customer guides
- Announce important policy changes
- Help clarify benefit details
Stay up to date with information that impacts your customers.
- Insurance and legislative changes
- Blue Cross NC coverage updates
- New programs and resources
- Agent Services enhancements
If you have questions about using Agent Services or need technical support, call the Agent Contact Center.
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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