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Policies and best practices

Learn how we protect more than your health

We are committed to protecting the privacy of our members' medical and personal information.

View our Notice of Privacy Practices

Your privacy and handling of personal information

Privacy policies

Protecting consumer privacy across our suite of digital tools is important to us.

Notifications policy for linked Apps

We provide you digital access to detailed information about your health history.

Notifications for payers

What you need to know when you ask us to share your personal information.

Optimizing your digital experience

Web usage agreement

SMS texting terms and conditions

Technical information

Web application support

Billing and payment authorization agreement

Discover the commitments and principles that guide us

Fraud and abuse

We are dedicated to protecting consumer privacy across our suite of digital tools.

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Non-discrimination policy

We work to ensure everyone can communicate with us and use our services.

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Ethics

Our code of conduct and governance guidelines reflect our commitment to honesty, integrity and fairness.

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Equal employment opportunity (EEO) policy

Our company maintains a work environment that provides all individuals the opportunity to work free from discrimination and harassment.

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Point of Blue

Learn more about the impact of our policies and best practices in our blog.

Health records access

We're working toward interoperability - allowing physicians to access patient data across practices, hospitals and platforms to paint a full picture of a patient’s health.

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