Billing and Payments for Blue Medicare Plans

Employer-Provided (Group) Policy Holders: Contact your employer for information about billing and payments for your plan.

Blue Cross NC cannot currently accept payment by phone for Blue Medicare Supplement, Blue Medicare Advantage or Blue Medicare Rx policies. However, we are able to accept payment online for all three types of policies. The payment is made by way of a bank draft after the Member enters their bank routing and account numbers.


EasyPayBlue is a service available to Blue Medicare Supplement plans that allows you to have your insurance premium payment automatically drafted from your bank account each month. To enroll, log into Blue Connect and complete and return the EasyPayBlue form.

If you mail in a partial payment there is no guarantee that your claims will be paid or your policy will remain active if the full amount is not received by the payment due date.

Yes. You can reinstate your policy online within 30 days of the date on the termination letter you received.  If you do not reinstate your policy within this 30 day window, you will need to reapply for coverage.

Log in to Blue Connect and click on the Manage Billing and Payments link. Click the Reinstate Policy button. Enter your payment and billing information, then click the Make a Payment button. Your payment should post in 24-48 hours, after which your policy will be reinstated.

No. Business checks are not accepted for individual premium payments.

Yes. You can submit a money order payment by mail. Please include your subscriber ID number on the money order to ensure your payment is properly credited to your account.

Yes, we accept payments made through your bank's online bill pay service or other third party bill pay vendor. Please be sure to include the correct Blue Cross NC subscriber ID number when signing up for the service to ensure your payment is properly credited to your account.

Invoices are generated between the 5th and 10th of each month. It takes approximately 7-10 business days before you will receive your invoice. The invoice was mailed before we received your payment.

By logging into Blue Connect you can find additional helpful information including frequently asked questions under "About my plan" and contact information for customer service. You can also download the helpful brochure Understanding Your Explanation of Benefits that defines many insurance billing terms and helps you understand what you will owe following a doctor visit.