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days until Open Enrollment ends.


Finalize your 2020 health plan

Open Enrollment runs from November 1 to December 15. And Blue Cross and Blue Shield of North Carolina (Blue Cross NC) wants to make the process as smooth and simple as possible for you.

Below, you’ll find important information about your 2020 Affordable Care Act (ACA) health plan. Please review it – along with the rate notice you received in the mail – carefully. Then, follow the step-by-step renewal checklist to compare options and finalize your 2020 health plan!

Your 2020 Health Plan

Your current Blue Value℠ with UNC Health Alliance plan will become Blue Home with UNC Health Alliance in 2020. It comes with a new name and some network changes. You'll still have access to high-quality doctors and hospitals within the UNC Health Alliance network. However, it’s no longer a statewide network and some providers in the Triangle will become out-of-network. Use the Find a Doctor tool to verify that your preferred doctors and hospitals will be in this plan’s network.

For those in Person County: Blue Home with UNC Health Alliance will include additional independent practices in Person county. That means convenient in-network access to North State Medical Center, Person Family Medical Center, Roxboro Internal Medicine & Pediatrics, and Roxboro Family Medicine & Immediate Care, as well as other primary care doctors and specialists (such as gastroenterology and orthopedics). Since this is a new addition, our Find a Doctor tool may not reflect this update before Open Enrollment ends. But we wanted to share this news now so you can make the best choice for your 2020 health plan.

Please review the rate notice you got in the mail for details on your new Blue Home with UNC Health Alliance plan, as some benefits will be different than what you have today.

NOTE: If you have a subsidy, the amount you receive will likely change in 2020. Log in to Blue Connect℠ to see your 2020 subsidy. Update your financial information on to make sure you get the correct subsidy amount in 2020.

Steps to Renew

Para obtener información en español sobre cómo renovar su plan, visite

1. Review and Compare

It all starts on the Manage Your Policy page on Blue Connect. There, you'll find details about your 2020 health plan. Review the comparison of your current plan and your renewal plan to ensure next year's plan meets your needs. And because we want to help you save money, we will also recommend any lower-cost options available to you.

If you’d like to explore more options, it’s simple to compare the plans you’re interested in.

  • Click the “Make Changes to This Plan” button under “Renewal Plan”
  • Review the list of health plans available in your area
  • Click the “Compare This Plan” checkbox for any plans you’re interested in to get a side-by-side look at what they offer

Manage Your Policy

2. Consider Every Detail

As you shop our Blue Cross NC plans, there are many details to consider.

Once you’ve found the right plan for you, you’ll want to be sure your preferred doctors and hospitals are in-network. Just click the "Plan Details" button and select "Provider Directory" to see care options in that plan's network.

Shop Plans

3. Take Action

Once you’ve considered all your needs and compared your options, it’s time to take action.

  • If you’re happy with your recommended 2020 health plan, pay your January premium on time, as usual. The plan will automatically go into effect on January 1.
  • If you want to change your 2020 health plan:
    • Return to the Manage Your Policy page
    • Click the “Make Changes to This Plan” button under “Renewal Plan”
    • Find the plan you want and click the “Select New Plan” button
    • Confirm your selection
    • Or you can simply call your authorized Blue Cross NC agent

Change Your 2020 Plan

Key Dates to Remember

  • November 1: Open Enrollment begins
  • December 13: January bill arrives, unless enrolled in AutoPay
  • December 15: Open Enrollment ends
  • January 1: Due date for January payment so your 2020 health plan goes into effect

Vision and Dental

Comprehensive eye exams and regular dental appointments only add to your overall total health. Consider adding Blue Cross NC vision and dental benefits.

Shop Vision

Shop Dental

Tell Us What You Think

Your opinion matters to us! Please share your feedback on this year's renewal experience in our brief survey.

Take Our Survey

Finalize Your Plan

Once you've chosen your health plan for 2020, the last step is to finalize it by making your January payment.

  • If you’re enrolled in AutoPay, you’re all set! Credit cards will be charged January 1 and bank accounts will be drafted January 3. You can view your bill on Blue Connect five days prior to January 1.
  • If you’re not enrolled in AutoPay, your January invoice will arrive around December 13. Your payment is due by January 1 in order for your 2020 plan to take effect. (You can enroll in AutoPay at any time from the Billing & Payments page on Blue Connect.)

Make a Payment

Choose Wisely. Choose BLUE. #1 NC-Based Health Insurer


  • Visit the Contact Us area of Blue Connect to get help through live chat or secure messaging.
  • Get in-person help at one of our Blue Cross NC Centers near Raleigh, Charlotte or Boone.
  • Reach out to your authorized Blue Cross NC agent, if you have one.