Blue Cross and Blue Shield of North Carolina (Blue Cross NC) is introducing additional provider self-services enhancements within Care Affiliate on February 26, 2025. As a reminder, the new functionality within Care Affiliate offers enhancements to continue to support our provider community, including:
Phase 1 (Pre-Check): Implemented December 9, 2024
- Enables providers to quickly determine if prior authorization is required.
- Directs providers to third-party vendors when appropriate.
Phase 2 (Cite AutoAuth): Go-Live February 26, 2025
- Provides an automated, evidence-based system to facilitate the prior authorization process.
- Allows providers to receive faster determinations.
To better help providers navigate the changes, we are offering a series of upcoming webinars. Please review the information below for details and registration information. Each session will last approximately one hour.
Provider Self-Services Q & A Session: For Care Affiliate users who attended one of our December 2024 sessions.
Provider Self-Services – Care Affiliate Basics: For new Care Affiliate users seeking detailed guidance on managing prior authorization requests through the platform.
Provider Self-Services – New Functionality: For experienced Care Affiliate users seeking a focused review of the new functionality.
For questions about these sessions, email ElectronicAuthorizationSupportTeam@bcbsnc.com.
