As part of Blue Cross and Blue Shield of North Carolina (Blue Cross NC) NCQA accreditation requirements, the Provider Network Operations and Strategy department will be conducting an annual assessment of its provider directories for:
- Accuracy of office locations and phone numbers
- Hospital affiliations
- Accepting new patients
- Awareness among physician office staff regarding their physician / group practice participation in Blue Cross NC networks
In August, Blue Cross NC will email a survey link to a randomly selected group of providers. The survey will be sent from Blue Cross NC Provider Outreach (provideroutreach@bcbsnc.com) and take less than two minutes to complete.
The results of the survey will be used to fulfill Blue Cross NC’s NCQA Network Management standards and identify future opportunities for improving directory accuracy.
Blue Cross NC appreciates providers timely feedback and ongoing commitment to delivering high-quality care for our members. Maintaining a high standard of quality through NCQA accreditation is a true testament to our shared commitment to delivering the best care for our community.
