Change Healthcare Nationwide System Outage May Affect Providers’ 835 Remittance Advice

As we communicated in a provider news on February 27, the Change Healthcare (CHC) nationwide system outage is affecting some members of our provider community.

We have since learned that the CHC outage has prevented providers and hospitals who use CHC as a vendor for their operations from being able to receive their remittance from Blue Cross North Carolina (Blue Cross NC) as processed through CHC.

To receive remittance during the CHC outage, any provider that currently uses CHC for remittance will need to:

• Use a different vendor as a clearinghouse
  • Providers can designate their clearinghouse using the correct form (download here)
• Connect directly to Blue Cross NC without using a clearinghouse
  • Providers can connect directly to Blue Cross NC with the correct form (download here)
• View your Explanation of Payment (EOP), also known as remittance, on Blue e
  • Providers always have access to their EOP(s) within Blue e to view claim explanation and payment regardless of remittance vendor

Providers who switch to a new clearinghouse or connect with Blue Cross NC directly are currently being processed within SLA timelines.

We have included the following screenshots of how to view your remittance on Blue e:

After logging in to Blue e, you will land on the Home Page:

Then select Remittance Inquiry.

To search without a check number, ensure a provider number is provided and leave Check Number and Check Date blank. Then select BCBSNC, State, and IPP Host radio button to find all remittances, including Brighton, for the past 7 days. If the remittance you are searching for is past 7 days, please check claim status for Check Number and Check Date to enter here. Searches that include Check Number and Check Date can access statements for the previous 36 months.