Skip to main content
Shop Plans Learn more about our coverage options including health, Medicare, dental and vision options for you, your family or your employees. Get Started Individual & Family Medicare Employer Vision Dental International Travel Find Care FAQ Blog Members Stay on top of your health care with helpful member resources. Members Home Medicare Health Dental Vision Find Care Member Knowledge Center Member Forms Medicare Forms Library Make a Payment Federal Employees Student Blue Healthy Blue Providers Access tools, policies and the latest information to help you care for our members. Providers Home Network Participation Networks & Programs Claims, Appeals & Inquiries Prior Authorization Services & CPT codes Prescription Drug Search Policies, Guidelines & Codes Provider News Provider FAQ Contact Us Employers Learn about our coverage options for small and large employers, and access tools and resources for your group. Employers Home Shop Employer Plans Employer Portal Support Member Forms & Resources Find Care Blog Agents Access the tools you need: rate quotes, applications, forms, the latest industry news, marketing materials and more. Agents Home Agent Services Check Eligibility Find Care Member Forms & Resources Medicare Forms Library
Contact Us
Log In
I am ... Please select A member A provider An employer An agent
Log in to Agent Services
Log in to Employer Services Register for Employer Services I'm registered but need portal access
Username Forgot username? Continue to Log In Register for Blue Connect Need help? Learn how to log in.
Log in to Blue e Register for Blue e Log in to Dental Blue
Back
Change Healthcare Nationwide System Outage May Affect Providers’ 835 Remittance Advice March 01, 2024 Physicians & Specialists

As we communicated in a provider news on February 27, the Change Healthcare (CHC) nationwide system outage is affecting some members of our provider community.

We have since learned that the CHC outage has prevented providers and hospitals who use CHC as a vendor for their operations from being able to receive their remittance from Blue Cross North Carolina (Blue Cross NC) as processed through CHC.

To receive remittance during the CHC outage, any provider that currently uses CHC for remittance will need to:

  • Use a different vendor as a clearinghouse
    • Providers can designate their clearinghouse using the correct form (download here)
  • Connect directly to Blue Cross NC without using a clearinghouse
    • Providers can connect directly to Blue Cross NC with the correct form (download here)
  • View your Explanation of Payment (EOP), also known as remittance, on Blue e
    • Providers always have access to their EOP(s) within Blue e to view claim explanation and payment regardless of remittance vendor

Providers who switch to a new clearinghouse or connect with Blue Cross NC directly are currently being processed within SLA timelines.

We have included the following screenshots of how to view your remittance on Blue e:

After logging in to Blue e, you will land on the Home Page:

You can view your remittance via the Blue e home screen.

Then select Remittance Inquiry.

You can use the remittance inquiry transaction in Blue e to find remittances from the past seven days.

To search without a check number, ensure a provider number is provided and leave Check Number and Check Date blank. Then select BCBSNC, State, and IPP Host radio button to find all remittances, including Brighton, for the past 7 days. If the remittance you are searching for is past 7 days, please check claim status for Check Number and Check Date to enter here. Searches that include Check Number and Check Date can access statements for the previous 36 months.