We are continually focused on improving our customer experience. Our Blue Connect^℠ desktop and mobile app experience is one of the most important ways our customers can access their plan information, get questions answered, and more.  

In August, we launched an update to the Blue Connect app for all Blue Cross and Blue Shield of North Carolina (Blue Cross NC) members. This update brings a consistent look and feel between desktop and mobile. It also helps us ensure the same features can be offered on both desktop and mobile, while accelerating the pace of innovation. 

Going forward, any changes or features added will be updated at the same time in both mobile and desktop instead of handling them as separate projects in separate platforms.  

Members that have their settings set to Auto Update should have received the update automatically. The Blue Connect team will monitor site analytics and customer survey data closely to determine when to force all members to upgrade to the new version. 

In addition to the updated look and feel that matches desktop, here are some of the new features you’ll notice in this new update: 

• New app store icon
• View Explanation of Benefits (EOB) statements, ID cards, etc. in the Documents Library 
• Ability to update contact information in the Customer Preference Center 
• Ability to update your password and security questions 
• Access several new services
• Find care
• Blue365^®
• View benefit booklets and summary of benefits
• Access the Wellness tab to view the nurse support program, nutritional counseling, and behavioral health support
• Access Form 1095-B for taxes 

There are more exciting improvements planned for our Blue Connect experience through the end of the year. Be on the lookout for future enhancements that will continue our journey to improve the customer experience.