Blue Cross NC is now offering Behavioral Health On Demand (BHOD), a virtual urgent care alternative for members who would otherwise visit the emergency department for urgent behavioral health needs. BHOD will serve as a same-day access point for care and provide a safety net for those who require assistance.
Eligible members can access these services online or by phone:
The member will be connected with an On Demand specialist who will help them complete the required forms and assessments. Then the specialist will add the member to the queue to visit a provider.
The specialist will schedule a same-day appointment with an On Demand provider when available. The provider will perform a clinical assessment and may treat the member with one of the following services:
- Medication management
- Therapy
- De-escalation (if / when necessary)
- Pediatric mental health care
- Family / marital counseling
- Attention-deficit / hyperactivity disorder (ADHD) evaluation
If needed, the provider will transition members to outpatient services in their broader health care system.
As with all services and programs, members should check their benefit information to confirm eligibility. Members 6 years of age and older can be treated through BHOD.
In case of emergency, you can advise members to:
- Call the mental health number on the back of their Blue Cross NC member ID card and select the option for “Crisis”
- Call 988 (the Suicide and Crisis Lifeline)
- Call 911
- Or go to the nearest emergency department in the event of a psychiatric or medical emergency