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Blue e Availability

Blue e hours of availability are organized by transaction below:

All Inquiries (including Eligibility, Claim Status, Admission Notification)

  • Seven days per week - 5:00 a.m. to 1:00 a.m.

Claims Transactions

  • Monday - Friday: All day except for 10 p.m. to 11:30 p.m nightly
  • Saturday: 6 a.m. to 3 p.m.
  • Sunday: 8 a.m. to 12 p.m.

Occasionally, service may be interrupted for system backups or maintenance. To keep inconvenience to users at a minimum, maintenance is performed at the least critical business hours, usually 1-5 a.m. Monday through Friday, or Saturday nights, once a month.

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