Blue e Hours of Service
Blue e hours of availability are organized by transaction below:
All Blue e transactions* (except claims entry)
- Seven days per week – 4:00 a.m. to 1:00 a.m.
Claims entry transactions are available:
- Monday to Friday 24 hours/day with the following exceptions: 10:00 to 11:15 p.m.
- Saturday from 6 a.m. to 3 p.m.
- Sunday from 8 a.m. to 12 p.m.
* Claim status and eligibility inquiries about other Blue Plan members may have SLA restrictions based on the member's home plan.
Occasionally, service may be interrupted for system backups or maintenance. To keep inconvenience to users at a minimum, maintenance is performed at the least critical business hours, usually 1–5 a.m. Monday through Friday, or Saturday nights, once a month