Blue Cross and Blue Shield of North Carolina (Blue Cross NC) has made revisions to the Provider/Doctor Claim Inquiry Form and the Provider Refund Return Form under the Forms and Documentation section on the Blue Cross NC website.
- “Overpayment” has been removed from the Provider/Doctor Claim Inquiry form. Providers should instead use the Provider Refund Return Form posted in the Forms and Documentation section of the Blue Cross NC website when notifying Blue Cross NC of overpayments so that we can credit your funds appropriately. Please do not use the form listed in the Provider Blue Book or any other modified form that you may use in your office. We will update the Provider Blue Book in 2022 to reflect these changes.
If you have additional questions, please call the Provider Blue Line SM at 1-800-214-4844.