Publication Date: 

Blue Cross NC continues to experience a higher volume of telehealth claims that require adjustment than anticipated. As a result, we have extended our timeline for reprocessing these claims to the end of May.

Providers don't need to take any action at this time. Resubmitting claims may further increase the volume and potentially cause errors in reimbursement.

Providers should also wait to contact us about their claims until after posting of the explanation of payment (EOP). If your EOP is incorrect, please wait until the end of May before contacting us for resolution.

Blue Cross NC apologies for the delay. We want to be certain that your additional reimbursement and reimbursement on claims going forward are correct and what is expected. As a reminder, we cannot guarantee reimbursement for patients who are on other Blue plans or who are being treated outside North Carolina.