Retirement of Explanation of Payment Paper Delivery for Blue e Users

Recently, Blue Cross and Blue Shield of North Carolina (Blue Cross NC) stopped paper delivery of all Explanation of Payment (EOPS) and Notification of Payment (NOPs) forms to Blue e^SM users, except for Blue Medicare^SM remittances, in order to streamline administrative costs. With 85 percent of Blue Cross NC-participating providers and facilities registered as Blue e users, and the majority of those providers already getting their EOP information electronically via Blue e^SM, we anticipate a cost savings of approximately $1.6 million in 2015 alone.

Blue e users can easily access the Remittance Inquiry link via Blue e to view, save, or print your own remittance advice or Explanation of Payment forms. If you are not already registered for Blue e or you need to add a provider NPI to your account, please go to our Web site and select the appropriate link. Here are some of the benefits you’ll gain by getting your EOP information electronically:

• Receive immediate notification of claims payment or claims denial information.
• Search detailed EOP information by patient name, Blue Cross NC ID number, or patient account number.
• Save pdfs of the EOP files electronically for future reference.
• Retrieve EOP information for up to 365 days.
• Retrieve EOP information by check number and date.
• Save office administrative costs with elimination of manual paper processes.

The HIPAA 835 Electronic Remittance Advice (ERA) allows the NOP and/or EOP information to be distributed as an electronic file that can be automatically posted. You can request receipt of an 835 ERA by faxing or emailing a completed Electronic Connectivity Request (ECR) Form. If you have questions about electronic remittances, please contact the eSolutions HelpDesk at 1.888.333.8594 or email Bluee.HelpDesk@bcbsnc.com.