Publication Date

Publication Date: 

Blue Cross and Blue Shield of North Carolina (Blue Cross) is upgrading our provider portal and care management system. The upgrade begins Friday, April 21, at 5 pm, and is scheduled to be completed by Monday, April 24, at 8 am.

Providers with urgent requests during this time should fax requests to:

  • Commercial and State Health Plan: 1-800-459-1410
  • Federal Employee Program: 919-287-8771

All normal channels for submitting authorization requests will be available on Monday, April 24, at 8 am. Therefore, providers with elective or non-urgent requests are asked to wait until Monday morning to contact Blue Cross.

We apologize for any inconvenience this disruption in service may cause.