Publication Date: 

We held another installment of our "Virtual Rounds: COVID-19" series on May 18. Given the nature of the pandemic, policies have been evolving and have required updating, which is why we are unable to post the audio of the webinar. However, you can download the slides from the session to review the updates we provided, which included: 

  • Telehealth and risk adjustment 

  • In-network lab updates 

Additionally, we have updated our FAQ document based on the questions we received during the webinar.  

Please Note the Date Change: Tuesday, May 26 at 1 p.m. - Virtual Rounds 
We're holding Virtual Rounds on Tuesday, May 26, as Blue Cross NC is closed in observance of the Memorial Day holiday on Monday. Sign up for the Tuesday, May 26, edition of Virtual Rounds.  

Please note that we have been experiencing a high volume of inquiries. Most questions can be answered through the materials that have already been posted or are now updated with more complete information. If you have questions, we ask that you first review the resources on our dedicated coronavirus site for providers at  

If you cannot find answers there, please use the following:  

  • For general questions: Call the Provider Blue Line at 800-214-4844 from 8 a.m. to 5 p.m., Monday - Thursday and 8 a.m. to 4 p.m. on Fridays. We also encourage you to join us during a future "Virtual Rounds" session. 

  • For claims-related questions: Fill out this form. Someone from our claims escalation team will respond.