Publication Date: 

We held another installment of our “Virtual Rounds: COVID-19” series on June 1. Given the nature of the pandemic, policies have been evolving and have required updating, which is why we are unable to post the audio of the webinar. However, you can download the latest FAQ and slides from the session to review the updates we provided, which included:

  • Updated deadlines for our measures
  • In-network lab capacity update

Save the Date: Monday, June 15 at 1 p.m. – Virtual Rounds
Sign up for the Monday, June 1, edition of Virtual Rounds. Based on provider feedback, we will host Virtual Rounds biweekly (every other week).

Please note that we have been experiencing a high volume of inquiries. Most questions can be answered through the materials that have already been posted or are now updated with more complete information. If you have questions, we ask that you first review the resources on our dedicated coronavirus site for providers at

If you cannot find answers there, please use the following:

  • For general questions: Call the Provider Blue Line at 800-214-4844 from 8 a.m. to 5 p.m., Monday - Thursday and 8 a.m. to 4 p.m. on Fridays. We also encourage you to join us during a future “Virtual Rounds” session.
  • For claims-related questions: Fill out this form. Someone from our claims escalation team will respond.