Publication Date: 

We held another installment of our “Virtual Rounds: COVID-19” series on May 26. Given the nature of the pandemic, policies have been evolving and have required updating, which is why we are unable to post the audio of the webinar. However, you can download the slides from the session to review the updates we provided, which included:

  • Telehealth reimbursement updates and reminders
  • In-network lab updates

Additionally, we have updated our FAQ document based on the questions we received during the webinar.​


Updates on Deadlines for Blue Cross NC COVID-19 Measures

We recently announced the updated deadlines for our COVID-19 measures for providers and members. Please visit our Provider News site for more details. We also will review this during our next Virtual Rounds session.

Save the Date: Monday, June 1 at 1 p.m. – Virtual Rounds

Sign up for the Monday, June 1 edition of Virtual Rounds. Based on provider feedback, we will host Virtual Rounds biweekly (every other week) after June 1.


Please note that we have been experiencing a high volume of inquiries. Most questions can be answered through the materials that have already been posted or are now updated with more complete information. If you have questions, we ask that you first review the resources on our dedicated coronavirus site for providers at

If you cannot find answers there, please use the following:

  • For general questions: Call the Provider Blue Line at 800-214-4844 from 8 a.m. to 5 p.m., Monday - Thursday and 8 a.m. to 4 p.m. on Fridays. We also encourage you to join us during a future “Virtual Rounds” session.
  • For claims-related questions: Fill out this form. Someone from our claims escalation team will respond.