We’ll be doing website maintenance on Sunday from 1 a.m. until 5 a.m. The Blue Connect website may be unavailable during maintenance. We’re sorry for the inconvenience.
As a reminder, AIM processes prior authorization requests on behalf of Blue Cross and Blue Shield of North Carolina (Blue Cross NC) for all Diagnostic Imaging Management, Sleep Study, and Medical Oncology programs. Authorization requests with an incorrect site may result in the claim processing being delayed or denied.
To avoid this issue, please be sure your requests contain the correct service site:
- To make sure you select the correct service site, search using the site's billing National Provider Identifier (NPI) rather than the name of their location.
- If you don’t have this information, simply contact the facility and ask for their billing NPI.
Thank you for following these guidelines to ensure authorizations are processed correctly and in a timely manner.