Publication Date: 

Have we got your attention? We hope so. We really want providers to use telehealth.

We will pay for virtual visits at parity, including visits through secure video or by phone.

During this rapidly spreading COVID-19 pandemic, we think telehealth can save lives. It can help you prevent the spread of COVID-19, manage patients - particularly ones at risk for severe illness - limit the surge of demand on our health care system, and protect you on the front lines.

On March 6th, we announced we were making telehealth easier for our members and our providers to use. And we meant it.

Here is what you need to know:

  • If you're an in-network Blue Cross and Blue Shield of North Carolina (Blue Cross NC) provider in North Carolina, all visits you would usually perform in-person can be done virtually and paid at parity.
  • This applies to visits that occurred on or after March 6, 2020.
  • We made you a tip sheet of how to code, including example clinical scenarios, and linked to our updated telehealth policy here:
  • This applies across care settings, and to Medicare Advantage and all commercial lines of business, except for Federal Employee Program (FEP) members whose telehealth benefits can be found here.

Still have questions?

Join us for "Virtual Rounds: COVID-19 and Telehealth" on Friday, March 20, from 3 - 4 pm (Please note - new time!)

We'll share what Blue Cross NC is doing, field your questions on telehealth, and give providers an opportunity to share their strategies.

Register here.

We'll record this event and make it available on our provider site.


As this public health crisis continues to evolve, so will we. We are adapting each day based on what we learn and are here to support all you are doing.  

You can always find the latest information for providers on COVID-19 here:

Please help us get the word out. We want all providers in your organization to stay updated on the changes we are making. We'd like to encourage them to:

  • Register for our weekly provider newsletter, eBriefs.

Please forward this email to your associates who may not currently be aware of these communication channels.

Rahul Rajkumar, M.D.
SVP, Chief Medical Officer
Blue Cross and Blue Shield of North Carolina