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Blue Cross and Blue Shield of North Carolina (Blue Cross NC) is collaborating with Quartet. Quartet is a health care technology and services company committed to integrating physical and mental health care to help ensure every person with a mental health condition gets the care they need.

Blue Cross NC and Quartet will support virtual care teams at the local level, placing both primary care and mental health providers at the center of patient care. Together, the two companies will use an evidence-based, collaborative approach to help primary care providers identify patients with underlying mental health conditions, and connect patients to the right care, at the right time. Using an integrated care model will help improve access to mental health care and, in turn, improve patient health outcomes.

"For too long our health care system has failed to recognize the role behavioral health plays in overall health and well-being, including financial well-being," said Patrick Conway, MD, President and CEO of Blue Cross NC. "This agreement with Quartet will give physicians the data and resources they need to make behavioral health an essential, accessible part of patient care across North Carolina."

"The time for integrating mental and physical health care is here," said David Wennberg, MD, MPH, CEO of Quartet. "We wholeheartedly support Blue Cross NC's bold approach to transition providers to value-based care, and their recognition that mental health integration is central to this strategy. We look forward to working with them statewide, to help ensure every Blue Cross NC member with a mental health condition in North Carolina receives the care they need."

The Quartet platform, which is free and easy-to-use, will support providers in the following ways:

  • Primary care providers will have access to data and resources to help them refer patients to a trusted network of mental health providers, and provide them with other treatment options, such as telepsychiatry, teletherapy, and computerized cognitive behavioral therapy (c-CBT). This ensures patients are matched to personalized care teams and resources based on their clinical needs, preferences, and insurance.
  • Mental health providers will receive new, vetted client referrals based on their specialty, location, and accepted insurance.

Once patients are connected to care, mental health and primary care providers will be able to use Quartet’s trusted HIPAA-compliant online platform to easily collaborate on treatment plans. With your participation, patients -- including those with mental health conditions that have historically been unaddressed -- will receive an elevated level of care.

This collaboration will be rolling out across North Carolina, with the Triangle, Triad, and Charlotte metro areas being the first to launch in the late spring of 2019. If you’re interested in learning more about Quartet, please visit www.quartethealth.com, or call (347) 798-0808.

Blue Cross NC and Quartet previously announced their statewide initiative that will work to integrate mental health into primary care on January 24th.