Publication Date: 

Please note: This communication applies to Healthy Blue + MedicareSM (HMO D-SNP) offered by Blue Cross and Blue Shield of North Carolina (Blue Cross NC).

Beginning Jan. 1, 2021, the Availity Portal* will be your exclusive secure website to access many of your HMO D-SNP online tools and resources.

The use of Availity for these functions provides you with access to real-time information and instant responses in a consistent format regardless of the payer. Start exploring how you can use the Availity Portal during your patient check-in, checkout or billing or whenever you might benefit from easy, instant access to health plan information.

Functionality Available to You on The Availity Portal:

  • Eligibility and benefits
  • Claims status inquiry
  • Medical attachment submission
  • Dispute a claim tool
  • Claims submission
  • Authorization requests and inquiries (Interactive Care Reviewer)

Some Applications Located on Availity Payer Spaces:

  • Remittance inquiry
  • Precertification look up tool
  • Chat with payer
  • Claims status listing
  • Custom learning center
  • Provider online reporting
  • Clear claim connection
  • Patient 360

To access these online tools, you need to have the appropriate role assignment on Availity. Your Availity administrator can grant you access.


Don’t know who your Availity administrator is?
From the Availity home page, select:
My Account Dashboard | My Administrators


Not Registered on the Availity Portal Yet?
Visit to register today.


Learn About Availity Portal Registration:
For your organization to have the most positive experience on Availity, it is important that the primary administrator for your organization is able to handle the responsibilities assigned to them.

If you already use Availity, no additional registration is needed. North Carolina Dual Special Needs Plan (D-SNP) will appear as one of your options in the payer drop-down lists on January 1, 2021.


What if I need training?

If you would like more information on navigating in Availity, select Help & Training |

My Learning Plan from the top navigation menu on the Availity home page to plot your learning journey. Availity also offers onboarding modules for new administrators and users. Search by keyword onboarding to locate and enroll for these modules in the

Availity Learning Center.