About Blue Connect

Yes, you can pay your monthly premium bill online by logging in to your Blue Connect℠ member portal or paying as a guest.

Log in to your Blue Connect member portal and select Billing & Payments to make a one-time payment or to set up AutoPay (recurring payments). You can pay your bill by using:

• Electronic bank draft
• Debit card
• Credit card, including Visa, MasterCard, Discover, or American Express

Members or their authorized representatives or caregivers can make a one-time payment without logging in to Blue Connect by paying as a guest. When you choose to make a one-time payment as a guest, you can pay by:

• Credit card
• Debit card
• PayPal 
• Venmo
• Apple Pay or Google Pay (if using a mobile device) 

Visit HealthCare.gov⁠, to cancel any plans you purchased there.

If you purchased your own plan elsewhere, you can ask to cancel that plan in the Blue Connect℠ member portal.

Here's what to do next:

1. Send a Secure Message to Customer Service through your Blue Connect Inbox.
2. Click the Compose button.
3. Select Cancel My Plan as your message topic.
4. Fill out the request form and submit.

Otherwise, please call the Customer Service number on the back of your member ID card for assistance.

If you get health coverage through an employer:

• Contact your group administrator or HR department to make changes to your account.
• Get an Enrollment and Change Application from Customer Service (call the number on the back of your member ID card) or through your employer. Complete sections A and B.

If you buy your own health coverage:

• Log in to Blue Connect℠ to update your contact information when your address, cell phone number, or email address changes.
• Or contact Customer Service for help by calling the number on the back of your member ID card.

An insurance card from Blue Cross NC looks like the below:

Keep this card with you. It's your identification that says, "I am a Blue Cross NC member." You'll need to show it every time you visit an emergency room, urgent care center or health care provider. And, the back of your card has several important phone numbers to use when you need help. 

Are you already a member? 

On Blue Connect℠, your member portal, you can see, download and print your member ID card, and order new ones. Replacement cards are typically mailed to your home address within 10 business days. Simply log in to Blue Connect or call Customer Service at 877-258-3334.

Member ID cards are not available for expired or cancelled policies.