Here’s a quick guide to help you transfer your prescriptions smoothly in just a few simple steps.
Log In
When to make a change
Sometimes your pharmacy just isn't the right fit anymore, and that's OK. Whether you've moved, changed insurance, or just want better service, switching pharmacies can help you get the support you need.
It's quicker and simpler than you might expect, and we're here to walk you through every step to ensure a smooth transition without missing prescriptions.
Insurance coverage
Before transferring prescriptions, check that your new pharmacy is in-network to avoid higher costs.
Do this by checking your insurer's website or asking the pharmacy. If you're staying within the same chain, insurance coverage should remain the same, but it's still best to verify. Blue Cross and Blue Shield of North Carolina (Blue Cross NC) members can access this information in their Blue Connect member portal.
Medication availability
It's best to ask about medication availability to avoid delays or interruptions.
When you call your new pharmacy to start transferring your prescriptions, ask the pharmacist if they stock your medications or if they have limited availability. If the pharmacist says they often don't have your medication in stock, you may not want to transfer there.
Controlled substance requirements
There are typically stricter rules when switching pharmacies for controlled substances like opioids and stimulants. You can only transfer controlled substances once, so make sure the pharmacy you have in mind is one you can stick with long-term.
Depending on your state's laws, transferring a controlled substance may have additional requirements.
Transfer timeframe
To make sure you don't run out of medication while switching pharmacies, start this transfer process at least three days before your next refill.
While some transfers take just a few hours, others may take longer due to pharmacy policies or doctor approvals. Contact your new pharmacy in advance to confirm the timeline and avoid any delays.
Step 1: Gather all your prescription information
This includes medication, prescription numbers, your old pharmacy's name, phone number, and address. You'll also need your prescribing doctor's information.
Make sure you have this information ready before reaching out.
Step 2: Contact your new pharmacy
The next step is to contact your new pharmacy and initiate the transfer.
Many retail chain pharmacies, including Costco, Safeway, Walmart, CVS, Rite Aid, and Walgreens, allow patients to switch pharmacies online instead of calling. If you use one of these pharmacies, go to the pharmacy section of their website and follow the directions.
If you want to stay within the same chain, but move to a new location, you can usually do so through their website, app, or by phone. For this switch, they typically will only ask for your name and date of birth.
Step 3: Allow time for processing
Once initiated, your new pharmacy will contact your old pharmacy to confirm and complete the transfer. This communication makes sure you don't have medications waiting at two different pharmacies.
Transfers may take up to a few days to process, depending on the pharmacies involved. Many retail pharmacies have text alert services, so you can get a text as soon as your prescription is ready to be picked up.
Our Knowledge Center features helpful articles with simple and reliable information for all your insurance questions, from how to submit a claim to how to find the right doctor.
What are non-formulary drugs?
Your doctor may suggest you take some non-formulary drugs, or those not on your approved list. Learn how to request coverage of non-formulary medications.
Understanding prescription drug costs
Understanding prescription drug costs, types, and tiers can be challenging. Let us explain what goes into prescription medications and their costs.
How pharmacy benefits work
We're here to help you understand your drug coverage, learn about pharmacy copays, and get prior approval when needed.
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
Information in other languages: Español 中文 Tiếng Việt 한국어 Français العَرَبِيَّة Hmoob ру́сский Tagalog ગુજરાતી ភាសាខ្មែរ Deutsch हिन्दी ລາວ 日本語
© 2025 Blue Cross and Blue Shield of North Carolina. ®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. All other marks and names are property of their respective owners. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.