Your Care Options

Health Line Blue: 1-877-477-2424

You can talk to a nurse anytime—day or night— by calling Health Line BlueSM. They'll help you decide the best place to get care based on your symptoms. They can also help you treat your issue at home or ease your symptoms until you can get in to see your doctor.

Just call 1-877-477-2424 (toll-free). We've included Health Line Blue on your Quick Reference Guide so you'll have their number close by. Add the number to your phone, too. You'll also find the nurse support line listed on the back of your member ID card.

Good choice for:

  • Minor health issues
  • Moderate health issues

    What to expect

    You'll connect with a nurse quickly to talk through your options. And best of all, Health Line Blue is free!

    Experts on-call for you—24 hours a day, 7 days a week

    Health Line Blue is also a great resource for many things beyond just finding care. Make them your first call when you want to:

    • Get quick answers: Find out what your symptoms may mean; learn how to treat injuries or illnesses at home; ask about things you don't understand after a doctor's visit
    • Check treatments: Understand your medications; get support when making decisions on tests or other procedures; learn about other treatment options that may be available
    • Feel your best: Learn more about managing chronic conditions, like high blood pressure, diabetes or asthma; ask questions about your medications; prep for an upcoming doctor's visit

    Categories for Medical Attention

    MINOR HEALTH ISSUES


    • Sore or strep throat
    • Urinary tract and bladder infections
    • Nasal congestion
    • Cough, colds and flu
    • Earaches and ear infections
    • Minor fevers
    • Allergy symptoms
    • Skin issues (including rashes, ringworm and chicken pox)
    • Pink eye
    • Head lice
    • Insect bites
    • Minor burns, cuts and scrapes
    • Sprains and strains
    • Back or neck pain

    MODERATE HEALTH ISSUES


    • Migraines
    • Vomiting and diarrhea
    • Severe cough
    • Fevers
    • Asthma attacks (mild to moderate)
    • Eye irritation
    • Minor reactions to medications (itchiness, skin rashes, hives)
    • Animal bites
    • Wounds requiring stitches

    MEDICAL EMERGENCIES


    • Chest pain
    • Severe abdominal pain
    • Severe trouble breathing
    • Suddenly not able to speak, see, walk or move
    • Suddenly weak or drooping on one side of the body
    • Pain in the arm or jaw
    • Coughing or throwing up blood
    • Heavy bleeding
    • Severe burns or deep wounds
    • Head trauma
    • Major broken bones
    • Seizures or convulsions