If you are a Medicare member, your plan services may be different from other Blue Cross and Blue Shield of North Carolina (Blue Cross NC) health plans.
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As a member of Blue Cross NC, you have access to benefits and services that can help you live your healthiest life. We give you the tools to make navigating all of it easier.
Your insurance card is also known as your member ID card, and it's the key to everything your plan offers.
On your card, you'll find the name of your plan located at the top. This will help you find out what doctors are in your network. For health plans, you can also find your Rx letter code for getting prescriptions in the lower right corner.
Be sure to bring your ID with you to the dentist, doctor's office, or pharmacy. You can also get a digital version to save to your phone in Blue Connect℠.
Every insurance plan is different, and knowing what's included in yours is important for making the right care decisions. You can see the everything that's covered by your plan in Blue Connect.
Your Blue Connect account can also help you:
- Manage your plan
- Access your digital member ID card
- Search for important documents
- Find cost-saving benefits
- Get cost estimates
- Track your claims
- Make payments
When you or a loved one need medical care, it can be confusing to know where to go to get the right treatment.
The emergency room, urgent care, telehealth, and your doctor's office all serve different purposes. Because each facility or service provides different kinds of care based on severity, the cost and visit time can differ.
| Primary care doctor (PCP) | Telehealth | Urgent care | Emergency room | |
|---|---|---|---|---|
| Services | Primary care physicians provide complete, overall care. They can perform regular check-ups, manage routine labs, and address minor health issues such as sprains, earaches, colds, and strep throat. | Telehealth is best for when you don't need a physical exam. An appointment can help with minor health issues like aches, bug bites, and colds. | An urgent care facility can treat moderate illnesses and injuries like asthma attacks or cuts that need stitched. They can also conduct diagnostic testing. | Emergency rooms specialize in providing immediate, critical care for life-threatening conditions and injuries like major broken bones, loss of consciousness, head trauma, and seizures. |
| Average visit time | 18 minutes1 | 16 minutes2 | 60 minutes3 | More than two hours4 |
| Average member cost5 | $30 | $59 | $73 | $545 |
When you need specialty care, you want to know you're choosing a doctor you can trust. The Blue Distinction program can give you confidence that your health is in good hands.
Blue Distinction is a national program that recognizes health care facilities and doctors with a proven track record of providing top-notch specialty care and support at all stages of treatment.
The program includes two levels of designation:
- Blue Distinction Center (BDC): quality care, treatment expertise, and better overall patient results
- Blue Distinction Centers+ (BDC+): more affordable care in addition to quality care, treatment expertise, and better overall patient results
Member Knowledge Center
Our Knowledge Center features helpful articles with simple and reliable information for all your insurance questions, like how to submit a claim and how to find the right doctor.
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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