Additional Plan Information
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Services & Cost-Saving Details
Behavioral Health Services
- Outpatient Behavioral/Mental Health Referral
- Addiction and Substance Use Disorder Treatment Facility Locator - ATLAS®
Please note: Providers listed in ATLAS are not necessarily participating with all Blue Cross NC plans. Please confirm provider participation with your specific plan under Find a Doctor.
Blue Cross NC wants to make sure you have the most accurate and up-to-date information. But, because we often add new providers to our network, we can’t guarantee all the information in your search will be current. Call our customer service number on the back of your member ID card to report information that is wrong.
Blue Cross and Blue Shield of North Carolina (Blue Cross NC) offers several decision-support tools to aid you in making decisions around your health care experience. These tools are offered for your convenience and should be used only as reference tools. You should consult your own legal counsel, tax advisor or personal physician as applicable throughout your health care experience.
Shatterproof, a national non-profit dedicated to reversing the addiction crisis in the U.S. is leading the implementation of ATLAS, a quality measurement system for addiction treatment facilities. Shatterproof does not offer Blue Cross NC products or services.
Our Purpose. To improve the health and well-being of our customers and communities – we won't stop until health care is better for all. Blue Cross and Blue Shield of North Carolina (Blue Cross NC) has been committed to making health care easier to navigate, more affordable and more accessible to all since 1933.
Additional Plan Information
Blue Cross and Blue Shield of North Carolina offers three drug formularies (drug lists) so Medicare beneficiaries can have options for their prescription needs.
Blue Medicare HMO Enhanced, HMO Essential and Blue Medicare PPO Enhanced share the same Medicare prescription drug list. This list is based on a preferred list of FDA-approved prescription drugs and was developed using guidelines from the federal government. The drug list includes many highly utilized generic drugs and some brand name and specialty drugs. This list also includes a lower cost tier for some maintenance medications related to High Blood Pressure, High Cholesterol and Diabetic conditions.
Blue Medicare Rx (PDP) Standard Plan prescription drug list is also based on a preferred list of FDA-approved prescription drugs and was developed using guidelines from the federal government. The drug list for this plan has many highly utilized generic drugs and some brand name and specialty drugs. Many of the most popular generic prescriptions are included.
The Blue Medicare Rx (PDP) Enhanced prescription drug list is based on a preferred list of FDA-approved prescription drugs and was developed using guidelines from the federal government. The drug list includes more generic, brand name and specialty drugs.
Generic drugs have the same active ingredient formulas as brand name drugs. Generic drugs usually cost less than brand name drugs and are rated by the Food and Drug Administration (FDA) to be as safe and effective as brand name drugs. Certain vaccinations, insulin and insulin injection supplies are also covered on all formularies. Over-the-counter drugs are not covered because they are excluded by Medicare.
To encourage the appropriate use of prescription drugs, some quantities are limited and some drugs must be approved before they will be covered. For more information, see prior authorization, step therapy, and quantity limitations.
Like most insurance coverage, our Blue Medicare HMO, Blue Medicare PPO and Blue Medicare Rx plans have some limitations and exclusions.
The drugs listed below have been removed from the specified formularies (drug lists). Please ask your doctor to prescribe a drug that is on the formulary to treat your condition. Your drug cost will depend on your specific prescription drug plan and the formulary alternative prescribed by your doctor. If you are affected by a change to the formulary, you will receive a written notice regarding the change at least 60 days before the change will take effect.
Blue Medicare Rx Standard
These drugs have been withdrawn or discontinued by the manufacturer:
- Astramorph
- Azathioprine injection
- Elspar
- Freamine III 8.5%
- Leukine 500 mcg
The drug manufacturers have discontinued participation in the Coverage Gap Discount Program for these drugs:
- Krystexxa inj 8mg/ml
- Oxandrin 2.5mg and 10mg
Blue Medicare HMO/PPO and Blue Medicare Rx Enhanced
These drugs have been withdrawn or discontinued by the manufacturer:
- Allopurinol injection
- Astramorph
- Azathioprine injection
- Celestone solution 0.6 mg/5 ml
- Cimetidine injection
- Elspar
- Freamine III 8.5%
- Leukine 500 mcg
- Onsolis
- Tobramycin injection 1.2 mg/ml in saline
- Tyzine 0.1%
The drug manufacturers have discontinued participation in the Coverage Gap Discount Program for these drugs:
- Krystexxa inj 8mg/ml
- Oxandrin 2.5mg and 10mg
If you can't find your drug, your drug may not be covered. To verify whether a drug is covered, you may call Customer Service seven days a week from 8 am - 8 pm.
- Blue Medicare Rx 1-888-247-4142; TTY 1-888-247-4145
- Blue Medicare HMO 1-888-310-4110; TTY 1-888-451-9957
- Blue Medicare PPO 1-877-494-7647; TTY 1-888-451-9957
If your drug is not covered, you have the right as a member to request that an exception be made to the formulary or to request a transition supply while you find an appropriate alternative prescription. For instructions on how to request a transition supply or an exception to the formulary and instructions on how to appeal a decision about an exception or to file a grievance if you are dissatisfied for any reason, please review the following documents:
If you discover incorrect information in our Find a Doctor Tool, please call Customer Service at 1-877-258-3334. We'd like to provide our members with the best information possible. Thank you for your assistance.
Due to legislation changes, Blue Cross NC now covers acupuncture services for Medicare Advantage members. Not all providers offer acupuncture service. Please use the list linked below to find providers in your area that may offer acupuncture.
For more information, you can view the CMS decision summary.