How to Get Health Care
During COVID-19

Learn where to go to find care in North Carolina

We want to help members find the right care, at the right place, at the right time.  

This is especially important for COVID-19 and testing. We can prevent the spread of infection. We can protect our members, front-line providers and health care staff.

COVID-19 Testing Sites

What to do if you feel sick or have a scheduled appointment

Feeling unwell during this time could leave you with questions about how to get care. If you are feeling sick or have an illness not related to COVID-19, there are ways for you to talk to a doctor.

If you feel unwell or have a scheduled appointment, always call your primary care provider (PCP) first. If you call ahead and speak to someone first, you may be able to avoid a trip to the doctor’s office or urgent care. Ask for a virtual visit - like Telehealth - to take your appointment over the phone.

Of course, if you are in a true emergency, always call 911 first and request help.

What is telehealth and how can I use it?

Get a virtual visit with a doctor 24/7, no matter where you are. It's a great option to limit your exposure and the spread of illnesses like COVID-19.

Blue Cross NC is expanding telehealth benefits for members during the COVID-19 pandemic. Calls for a COVID-19 screening will have no member cost share.Call your doctor to discuss telehealth options for your next appointment. 

If you think you have COVID-19, call your doctor's office first. Do not go in before calling. We have testing and treatment information to make getting care easier.

What to do if you have COVID-19

Use telehealth services like MDLIVE®​1  or Teledoc®​1 with no member cost share. You can check your Blue Cross NC ID card to see which telehealth vendor is covered under your plan.

Download and save our Telehealth information so you can access it easily when you need it! 

Benefits of Telehealth:

  • The cost of a telehealth visit is the same as an in-person visit
  • Stay in touch for ongoing needs without the risk of an office visit
  • Continue the coordinated care from health care professionals you know

Routine and behavioral health care for:

  • Allergies
  • Asthma
  • Cough, cold and flu
  • Diarrhea
  • Fever
  • Headache
  • Nausea and vomiting
  • Sinus problems
  • Sore throat
  • Addictions
  • Anxiety
  • Bipolar disorder
  • Depression
  • PTSD
  • Stress, and more

Health Line Blue: 24/7 helpline for your questions - 1-877-477-2424

When you don’t know what kind of care you need, talk to a registered nurse, night or day, at no cost to you.

  • Treating minor illness or injury at home
  • Knowing when to call telehealth, a doctor or if you should go to the ER
  • Learning about tests, medicines, or treatments you may need
  • Understanding your medicine and how it works

How to find care if you think you have COVID-19

waiting room
COVID-19 testing and treatment in NC

If you have symptoms of COVID-19 or think you might have it, always call ahead and speak to someone. Staying home is the best way to stop the spread.

Below we’ve made a list of resources from health care systems and practices throughout NC. Follow the steps below from your health system if you think you have COVID-19. We are updating this list often as new information is available. If your health care system is not on this list, please call your PCP to find out your next steps. 

Testing sites are based on regions in North Carolina. Find your region to see health centers and testing locations. 

Charlotte

Atrium Health

Always first call your primary care provider (PCP)

Phone Hotline: Current Atrium Health patients and the general community (if you do not have a PCP at Atrium Health), call the 24/7 Health Line: 704-468-8888

Virtual Care:

Website: atriumhealth.org/dailydose/2020/02/28/coronavirus-disease-updates

Novant Health

Always first call your primary care provider (PCP)

Phone Hotline: If you do not have a PCP at Novant Health, call helpline 877-9NOVANT

Virtual Care: Self-assessment chat bot: www.novanthealth.org/coronavirus

Website: www.novanthealth.org/coronavirus

CaroMont

Always first call your primary care provider (PCP)

Phone Hotline: NC DHHS hotline at 866-462-3821 or your local Department of Health and Human Services

Virtual Care: N/A

Website: www.caromonthealth.org/Patients-Visitors/Patient-Information/Coronavirus-COVID-19-Information.aspx?furl=coronavirus

Iredell Health System

Always first call your primary care provider (PCP)

Phone Hotline: NC DHHS Hotline at 1.866.462.3821

Virtual Care: N/A

Website: www.iredellhealth.org/patients-and-visitors/coronavirus-covid-19

Lake Norman

Always first call your primary care provider (PCP)

Phone Hotline: N/A

Virtual Care: N/A

Website: www.lnrmc.com/covid-19

Triad

Wake Forest Baptist Health

Always first call your primary care provider (PCP)

Phone Hotline: If you do not have a PCP at WFBH, call hotline 336-70-COVID.

Virtual Care: N/A

Website: https://www.wakehealth.edu/coronavirus

Cone Health

Always first call your primary care provider (PCP)

 

Phone Hotline: N/A – call the NC hotline at (866) 462-3821

 

Virtual Care: Make a free MyChart COVID-19 e-Visit at

 

Website: www.conehealth.com/wellness/covid-19-information/

Novant Health

Always first call your primary care provider (PCP)

Phone Hotline: If you do not have a PCP at Novant, call helpline 877-9NOVANT

Virtual Care: Self-assessment chat bot: www.novanthealth.org/coronavirus

Website: www.novanthealth.org/coronavirus

Randolph Health

Always first call your primary care provider (PCP)

Phone Hotline: NC DHHS hotline at 866-462-3821

Virtual Care: N/A

Website: www.randolphhealth.org/about-us/coronavirus-updates

Triangle: Durham, Chapel Hill, Raleigh

UNC Health

Always first call your primary care provider (PCP)

Phone Hotline: If you do not have a PCP at UNC Health, call helpline 1-888-850-2684

Virtual Care: www.uncurgentcare247.com

Website: www.unchealthcare.org/coronavirus

Testing: Your PCP or the COVID-19 helpline may refer you to a UNC Health Respiratory Diagnostic Center or to a UNC Virtual Care center; you must be scheduled by a clinician.

WakeMed & WakeMed Key Community Care (WKCC)

Always first call your primary care provider (PCP)

Phone Hotline: WakeMed Health Help Line at 919-350-5200

Virtual Care: Set up a virtual urgent care visit: www.wakemed.org/virtual-urgent-care

Website: www.wakemed.org/concerned-about-the-coronavirus-covid-19

Testing: Respiratory Diagnostic Centers (RDC) open, but patients must first call the WakeMed Health Help Line to receive screening and an order from a physician to make an appointment

Duke Health

Always first call your primary care provider (PCP)

Phone Hotline: If you do not have a PCP at Duke Health, call COVID-19 Hotline 919-385-0429

Virtual Care: www.dukehealth.org/treatments/virtual-urgent-care

Website: www.dukehealth.org/covid-19-update

Testing: At this time widespread testing including drive-up testing is not available. Duke Health is currently building capabilities to offer drive-up testing and will continue to follow CDC and State guidance on who to test.

Granville Health

Always first call your primary care provider (PCP)

Phone Hotline: N/A

Virtual Care: N/A

Website: www.ghshospital.org/patients-visitors/coronavirus-disease-2019-covid-19-updates-and-guidance

Avance Care

Always first call your primary care provider (PCP)

Phone Hotline: N/A

Virtual Care: Book a visit online at www.avancecare.com/contact-us/book-online or call your office; specify that you would like a telehealth visit and you will be contacted

Website: www.avancecare.com/covid-19

Coastal

Wilmington Health

Always first call your primary care provider (PCP)

Phone Hotline

  • If you’re an established patient with Wilmington Health, text “APPT” 839894
  • If you are a Blue Cross NC member and NEW patient to Wilmington Health, text “BCBS” to 839894.

Or call 910.341.3400 — always call before leaving home.

Website: www.wilmingtonhealth.com/coronavirus-defense

New Hanover

Always first call your primary care provider (PCP)

Phone Hotline: NC DHHS Hotline: (866) 462-3821

Virtual Care: N/A

Website: https://www.nhrmc.org/coronavirus

Carteret

Always first call your primary care provider (PCP)

Phone Hotline: Public Information Recorded Hotline 252-726-7177 by the Carteret County Health Department. Includes # of confirmed cases, what to do if feeling sick, and information on sheltering in place. Public Inquiry Phone 252-726-7060 – Staffed by the Carteret County Health Department.

Virtual Care: N/A

Website: www.carterethealth.org/Coronavirus-COVID-19-Resources

CarolinaEast

Always first call your primary care provider (PCP)

Phone Hotline: NC DHHS hotline at 866.462.3821

Virtual Care: N/A

Website: www.carolinaeasthealth.com/education-and-resources/covid-19-updates

Dosher

Always first call your primary care provider (PCP)

Phone Hotline: Brunswick County Public Health Department at 910-253-2339 or NC DHHS at (866) 462-3821

Virtual Care: N/A

Website: www.dosher.org/getpage.php?name=COVID-19_Patient%2FCommunity_Information

Sentara Albemarle

Always first call your primary care provider (PCP)

Phone Hotline: Call nurse line at 1-833-945-2395 to direct to appropriate resources

Virtual Care: N/A

Website: https://sentaraupdates.com

Western

Mission/HCA

Always first call your primary care provider (PCP)

Phone Hotline: N/A

Virtual Care: missionhealth.org/virtual-clinic

Website: missionhealth.org/covid-19

Advent Hendersonville (formerly Park Ridge)

Always first call your primary care provider (PCP)

Phone Hotline: 24-hour AdventHealth Triage Nurse Hotline: 828-681-2300

Virtual Care: Download the AdventHealth app for a virtual urgent care visit (details at )

Website:

Hugh Chatham Memorial

Always first call your primary care provider (PCP)

Phone Hotline: If you have nonurgent questions, call the Care Line at 336-527-CARE

Virtual Care: N/A

Website:

Catawba Valley Medical Center

Always first call your primary care provider (PCP)

Phone Hotline: N/A

Virtual Care: N/A

Website:

Appalachian Regional Health System

Virtual Care: If you have symptoms, connect with a RelyMD doctor at .

Website:

Testing: Two alternative COVID-19 testing sites in Avery or Watauga County; the RelyMD physician will help you make an appointment if you have symptoms

Northern Regional Hospital (Surry County)

Always first call your primary care provider (PCP)

Phone Hotline: NC DHHS hotline at 866-462-3821

Virtual Care: N/A

Website: www.northernhospital.com/patient-visitor-info/coronavirus

Erlanger Murphy Medical Center

Always first call your primary care provider (PCP)

Phone Hotline: If you don’t have a PCP, call the closest urgent care center

Virtual Care: N/A

Website: www.erlanger.org/about-us/coronavirus-response

Eastern

Vidant Health

Always first call your primary care provider (PCP)

Phone Hotline: General community resource hotline: 252-847-8000 or NC DHHS hotline at 866-462-3821

Virtual Care: N/A

Website: www.vidanthealth.com/COVID-19-Updates/Overview

ECU Physicians

Always first call your primary care provider (PCP)

Phone Hotline: Call 252-744-1111 for instructions

Virtual Care: Available by contacting your PCP

Website: www.ecu.edu/cs-dhs/ecuphysicians/coronavirus.cfm

Martin General

Always first call your primary care provider (PCP)

Phone Hotline: N/A

Virtual Care: N/A

Website: www.martingeneral.com/martin-general-hospital/press1/coronavirus-and-what-you-can-do-to-help-with-preve-10153

Sampson Regional

Always first call your primary care provider (PCP)

Phone Hotline: NC DHHS hotline at 1-866-462-3821

Virtual Care: N/A

Website: www.sampsonrmc.org/patients-visitors/coronavirus-covid-19-info

Sandhills

First Health

Cape Fear Valley

Always first call your primary care provider (PCP)

Phone Hotline:

  • If you have symptoms, call the Carelink line at 910-615-LINK
  • If you have questions about COVID-19, call 866-462-3821

Virtual Care: N/A

Website: www.capefearvalley.com/news/article.aspx?id=105

Southeastern Health

Always first call your primary care provider (PCP)

Phone Hotline: N/A

Virtual Care: N/A

Website: www.srmc.org/main/covid-19-update.html

 

North Carolina Department of Health and Human Services (NC DHHS)