COVID-19 Employer Resources

Helping you and your employees navigate uncertain times

Need help with your group plan during COVID-19? You have options.

We know managing or operating a business - large or small - can be stressful when something unexpected happens. We want to make it easier for you to make the right choices for your group health insurance plan during this time.


If you need immediate help with your plan options or answers to questions not found here, please contact your Blue Cross NC Representative.

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What we are doing for you and your employees:

We're Supporting Your Business

  • Waiving actively at work provisions*
  • Waiving 30-hour work requirement*
  • More time to pay premiums

Job Loss is a Qualifying Event

  • Employees can shop ACA compliant plans
  • Short-term plan options available1
  • Medicare plans for eligible employees

Over-the-Phone Coverage Help

  • Real people, real help for employees
  • Variety of options for fast coverage
  • One-on-one help choosing a plan

*These accommodations are in place through July 31. Certain restrictions may apply. We are constantly evaluating these benefits and accommodations and they may change.


Maintaining Employee Coverage

I want to continue to provide coverage...

If you have a current group health plan with Blue Cross NC, we are extending options to help you manage your plan and make it easier to continue offering coverage to your employees.

Help for Employers

Through July 31, 2020, we are:

  • Waiving ‘actively at work’ provisions
  • Waiving the 30 hours per week work requirements

These options may change. You can log in to Employer Services for the latest news updates on policy and coverage changes related to COVID-19.

We know you may have a lot of questions about providing coverage, like:

  • Does Blue Cross NC cover antibody testing and what does it include?
  • What kind of employer reporting is available to determine costs related to COVID-19?

You can contact your Blue Cross NC representative for immediate help or for answers to common questions.

Help for Employees

To ensure our members have access to the care they need, Blue Cross NC has made some policy changes that apply to all group plans and benefit changes that apply to all fully-insured plans. Self-insured groups have the option to adopt the benefit changes if they choose.

We are constantly evaluating the state of COVID-19 to ensure we are providing the right benefits for our members. You can find the most up-to-date information and learn more about these changes at the COVID-19 for Members page.

Terminating Employee Coverage

I am terminating coverage. What can my employees do? 

We want to make it as easy as possible for your employees to get health insurance coverage if their plan has been terminated. They have a few options available through you and Blue Cross NC.

Employees have 60 days after their coverage expires to purchase a new plan. Some employees may need a letter from you stating their coverage is no longer available - it's important you're able to provide them this information.

Employees who have recently lost their jobs - and do not elect COBRA or state continuation - will have a few coverage options to choose from:

  • Individual and Family ACA Compliant Plans
  • Medicare Plans for Eligible Employees 
  • Short-term Medical Plans

This helpful resource is available to guide your employees on choosing the right plan option and coverage for them. You can distribute this guide to any employees who may need it. 

Download the Employee FAQ and Resource Guide

If you have employees who need help shopping for health insurance coverage, you can direct them to our Loss of Coverage page for more information.

We'll guide them in choosing the right plan, outline coverage options, and provide a free quote - with no obligation to buy.

Loss of Coverage Plan Options


Frequently Asked Questions

During this unprecedented time, your organization may need to make difficult decisions affecting employment status and health insurance eligibility. Below are answers to some questions you may have regarding your options and what you can expect from Blue Cross NC.

*these FAQs are for Employers who have had to terminate or furlough employees. 

You can download our Employer FAQs to have available when you need them.

Download FAQs

To help our employer groups continue to offer employees coverage, through May 31, 2020 Blue Cross NC is:

  • Waiving ‘actively at work’ provisions
  • Waiving the requirement to work a minimum of 30 hours
  • Allowing additional days to pay premiums

Please reach out to your Blue Cross NC representative to discuss any of these accommodations.

No, if you are removing them from your plan, you should update eligibility using the regular membership maintenance process.

If you are keeping these employees on your health plan until their return and are paying their premium, there is no need to change anything. If you are removing them from your plan, you should update eligibility using the regular membership maintenance process.

Yes, employees can get no-cost assistance by calling 1-888-802-4171. We also have developed a web page to help those who may have lost coverage:

We’re happy to help your employees transition from their group plan to an individual or family plan. Those temporarily furloughed may also be eligible for short-term medical coverage to help them bridge the gap until their individual plan becomes effective, or they are once again eligible for group coverage.

Yes, employees who have permanently lost job-based health insurance may be eligible for a Medicare plan. Different rules apply for those temporarily laid off. Please visit our Loss of Coverage page for full details.