Blue Quality Physician Program

Rewarding independent primary care practices for improving quality and lowering the cost of care

Email questions about BQPP to the program manager at, or call 919-765-1292.

What is the Blue Quality Physician Program (BQPP)?

BQPP rewards independent primary care practices for providing high-quality, low-cost, and patient-centered care for Blue Cross NC members.

We offer qualifying independent primary care practices the opportunity to participate in the BQPP. This allows your practice to improve the care you give Blue Cross NC members.

New Practice FAQ

Program Benefits

Practices that meet BQPP criteria can receive a double-digit fee increase on their Evaluation and Management (E&M) and Preventive E&M codes. You can see how your practice will score in our Specialty Criteria section below:

level 2 (900 points) and level 3 (1015 points).

Practices that enter the BQPP will receive:

  • Quarterly Practice Cost Efficiency reports. These show performance in relation to peer practices comparison with ER utilization, advanced imaging and specialist’s visits etc.
  • Access to online Best Practice Sharing Forums. Learn from other BQPP participants and share ideas and lesson sin health care transformation.

Should your primary care practice apply for BQPP?

BQPP accepts independent practices that are accountable for meeting a patient’s physical and mental health care needs. This includes preventive and wellness visits and acute and chronic care. Both large and small practices with a comprehensive care team are accepted.

What primary care practices can apply?

  • Family Practice
  • Internal Medicine
  • General Practice
  • Pediatrics
  • Multi-Specialty (Family Medicine/Pediatrics only)


Eligibility and Requirements

Be sure to read all the application requirements to know if your practice is eligible for BQPP.

Mandatory Requirements

  • Must be PCMH recognized by:

    • NCQA
    • JCAHO
    • URAC

PCMH threshold requirement Mandatory Requirements

Expiration date is required on application

  • Electronic Health Record (EHR) is required
  • An individual website not associated under the patient portal or Clinically Integrated Network
  • At least 30 attributed Blue Cross NC members
  • Practice Score Card
  • Practice Website
  • Contracted on the Standard Fee Schedule
  • All providers, NP, PA, and other practitioners must be credentialed through Blue Cross NC
  • Provider Engagement is required
  • Provider Quality Report – pulled monthly
  • Patient Portal – free for all patients and linked on website
  • ACA Risk Adjustment Webinars
  • Contracting Requirements PDF MUST BE REVIEWED BY PRACTICE
  • Blue Cross NC reserves the right to audit BQPP practices from time to time
  • Main practice location must be PCMH recognized by:
    • NCQA
    • JCAHO
    • URAC
    • PCMH
  •  Requirement for non-PCMH locations

Additional Requirements

All BQPP elements listed below must be outlined and explained on your website (except for ACA Education and Cost).

  • Advanced Care Team
  • Social Determinants of Health
  • Provider Education: ACA Risk Adjustment Education
  • Access
  • Cost

Additional PDFs:

You can learn more about credentialing or email your questions, provider numbers (NPI), contract questions, and sample fee schedule inquiries to

Program Recognitions 

All recognitions are valued at 500 points.

Patient-Centered Medical Home (PCMH)


Primary Care practices can apply for URAC PCMH.

URAC’s Achievement program promises health care reform by:

  • Increasing access to services
  • Supporting care coordination across the continuum
  • Improving patient accountability through information and decision making
  • Driving efficiency and effectiveness

URAC’s PCMH program provides a unique approach to health care and strong educational support and cost advantages.

Visit URAC online, or email or call Sheila Brunson at 202-326-3964 for more information. There is a discount for BQPP practices applying for URAC PCMH.



Primary Care practices can apply for the Joint Commission PCMH Certification.

The JCAHO PCMH certification focuses on care coordination, access to care, and how effectively a practice and team work with the patient.

To find out more about JCAHO PCMH Certification please visit .



The following practices can apply for NCQA PCMH Certification:

  • Family medicine
  • Internal medicine
  • General practice
  • Pediatrics

Both NP and PA providers can achieve PCMH recognition.

PCMH recognizes practices that function as medical homes.

If your practice has multiple locations, all sites must be PCMH recognized.

NCQA offers a 20% discount to practices that are sponsored when they apply to receive their NCQA Recognitions. BCBSNC is considered your sponsor. Please enter the NCQA code "CNCBCA" on your NCQA application to receive the discount. Visit  for more information.

Visit for NCQA PCMH cheat sheets and tools to assist you through the process.

Specialty Criteria

Adult Criteria

Review the Adult Points Allocation Summary (pdf) for an overview of the points allocation.

Adult Criteria Quality Measures (pdf)

Pediatric Criteria

Review Pediatric Points Allocation Summary (pdf) for an overview of the points allocation.

Pediatric Criteria Quality Measures (pdf)

Multi-Specialty Criteria

Review the FM Multi-Specialty Peds Points Summary (pdf) for an overview of the points allocation.

Multi-Specialty Criteria Quality Measures (pdf)

Additional Mandatory Requirements for All Providers

Provider Quality Report (PQR) = No Points

Your PQR must be pulled monthly from Blue e (this will be audited). We ask that practices use these reports to close care gaps.

We use the PQR as our gold-standard and the first element in scoring your practice’s quality. Practices with a denominator of 30+ will be scored ONLY using the PQR.

These reports show your practice performance against nationally recognized measures.

12-Month Rolling View: allows you to see where your practice is and how you’ve performed over the last 12 months.

Prospective View: show care gaps based on HEDIS measures, gaps currently open, and how likely your practice is to closing those gaps.

We encourage practices to use these Provider Quality Reports to close care gaps. For questions concerning PQRs, contact Quality Management by email or call (919) 765-4809.

BQPP Practice Quality Scorecard

Points are awarded based on national benchmark percentiles.

  • The numerator and denominator in your practice scorecard comes from your practice’s EHR.
  • The multispecialty scorecard can only be used by practices with Blue Cross NC patients of at least 50% pediatrics.
  • You must fill in a value for both the numerator and denominator for all measures. Put a “0” if your EHR cannot pull a measure.
  • The denominator must be at least 30 to score.

Complete the scorecard spreadsheet and submit it with your application. Incomplete scorecards will delay your application results.  DO NOT ADD, DELETE, OR CHANGE COLUMNS ON EXCEL FILES.

ACA Risk Adjustment Education = 25 Points

We have partnered with Pulse8 to provide you and your practice with education webinars related to risk adjustment and factor coding (HCC coding).

All new practices and new providers new to renewing practices, including NPs and PAs, are required to view two ACA risk adjustment (Pulse8) recorded or live webinars on Blue e. You can also read two PDF documents/webinars on Blue e. You must complete these prior to applying.

Renewing practices can view ACA webinars for additional points. ALL providers must participate.

Review the 2018 calendar of webinars in both PDF or recorded.

Live Webinars:

  • Email provider engagement the date and time you would like to attend. Write “Registration” in the subject line.
  • You’ll receive a WebEx invitation with login information.
  • Join the webinar when it’s time and sign in as a guest using your name and email.

Recorded Webinars:

  • Access the ACA Risk Adjustment portal through Blue e under the Health Management tab.
  • The education section will guide you to the webinars. Click the orange arrow to access them.
  • Click the title to the right of the video to access the webinar under Archived Webinars.

Additional BQPP Elements

Addressing Social Determinants of Health = 100 points

  • Patient portal (no points)
    • Mandatory requirement
    • Must have link to portal on practice website

  • Electronic patient satisfaction survey 

All applicable items must be on the practice website. Please ensure detailed class information is available for all patients. This is a class or program, in person (not webinar), held at the practice location weekly, monthly or quarterly. It can be an educator from the practice or from outside.

  • Chronic disease management classes
  • Prenatal education classes, breast feeding, parenting classes
  • Exercise related activities
  • Weight-management nutrition classes
  • Dental Heath at well-child visits (Pediatrics and Family Medicine)
    • Primary care providers give oral fluoride starting at age 6 months for children with fluoride-deficient water supply
    • Primary care providers apply fluoride varnish to primary teeth when teeth are visible

Advanced Care Team = up to 100 points

An Advanced care team model is highly encouraged. All Advanced Care team members must be listed on your practice website and be engaged with Blue Cross NC members to receive points.

Advanced Care Team members are:

  • Health Coach (RN, LPN, or MA)
  • PharmD or Pharm Tech
  • Social Worker (LCSW or LPC)
  • Psychologist/Psychiatrist
  • Nutritionist/Dietician
  • RN-Triage
  • Case Manager/Care Coordinator (MA, RN, LPN or CNA)

If your practice partners with a behavioral health provider to provide mental health/substance treatment, you can attests to this on the application.

Behavioral Health Co-Management Agreement (pdf)


Improving Access = up to 250 points

Practice After Hours:

After hours care must be listed on your practice website to receive points. Specific points for each below is listed on the score sheets under each specialty criteria section.

  • Weekday (hours after 5:00 pm and/or before 8:00 am)
    • Total four hours each weekday (lunch hour doesn’t count)
    • Seven hours on weekday
  • Weekend Hours
    • 2 hours on Saturday
    • 2 hours on Sunday
    • 4+ hours on Saturday
    • 4+ hours on Sunday
  • Co-management agreement with Urgent Care (practice with three providers or less only)

Telehealth following Blue Cross NC policy

Real Time Communication After Hours:

  • Direct Provider Access Afterhours Phone  Access
    • Patient has direct access to Provider via phone
      • NOT a nurse triage line or hospital line


  • Direct Patient to Provider Messaging through patient portal Afterhours
    • Provider responds after-hours within reasonable timeframe outlined by practice and posted on website
    • Patient to provider directly, not nurse triage or hospital


Improving Cost = up to 250 points

The Practice Cost Report from Blue Cross NC is a report of your practice’s total cost of care compared to other peer practices in your specialty.

View our Improving Cost FAQ for more information.

The report includes:

  • Primary Care Office Visits
  • Emergency Room Visits
  • Inappropriate ER Visits
  • Specialist Visits
  • Urgent Care Visits
  • Inpatient Hospital Admissions
  • Imaging (MRI and CAT Scans)

The stretch goal cost index is 0.93 or below. Practices above 1.17 will be placed on a cost-improvement plan for one year. Points are determined by your practice data divided by peer data.

Points are awarded as follows:

  • 0.93 or below = 250 points
  • 0.94 – 1.01 = 200 points
  • 1.02 – 1.09 = 150 points
  • 1.10 – 1.17 = 100 points
  • 1.18 – 1.30 = 50 points

Application and Renewal

Important Application Information and Dates

  • Practices can apply twice a year: March 1 – May 11 or August 1 – October 12
  • Practices must renew annually in order to keep BQPP reimbursement
  • It can take up to 60 days to score your application
  • Practices that do not follow instructions may have a delay in application results

Before You Begin the Application

Every practice must have at least 30 Blue Cross NC members. You need the following to complete your application:

  • The practice group NPI number
  • NPI numbers for all providers and mid-level practitioners
  • Address and phone numbers for all practice locations
  • Knowledge of any practice co-management agreements that are in place
  • Practice Website must be updated with all BQPP elements

The application works best when using the latest Google Chrome browser.

Applications are currently closed.

*Ten bonus points will be awarded to all new or renewal practices that submit applications by August 31st.

Removal From Program

Reasons for Immediate Removal Include but are not Limited to:

  • Falsification of application and/or attestations approved on application, such as after hours and patient portal, or provider education.
  • Failure to maintain mandatory BQPP elements since practice's effective date with BQPP (not a part of annual renewal)
  • Joining a Health System: this program is to solely benefit and equip practices that are independent and to provide them with tools and resources for advancement.
  • Inadequate annual renewal – practices that can’t maintain program elements can be removed during application renewal
  • Failure to review the PQR monthly via Blue e
  • PCMH recognition Expiration without proof of renewal
  • Blue Cross NC matters outside of the program: credentialing, contractual obligations, provider agreement issues, SIU, etc.
  • Blue Cross NC reserves the right to audit BQPP practices from time to time

Case Management and Healthy Outcomes Program

Blue Cross NC offers Case Management of all patients. Do you need help supporting patients with chronic conditions? Refer them to our Case Management team.


BQPP Practice Collaborative

The BQPP team will distribute quarterly “Best Practice Sharing Forums” online. This providers you the opportunity to share things you’ve learned and tools your practice uses for health care transformation with other BQPP practices.

Opioids Prevention

We are continuing our fight against opioid abuse. Learn more about how opioids can affect you, your practice, and your patients from our Opioid Prevention resources page. 

The opioid crisis in the United States directly affects your practice and BQPP providers. Dr. Anuradha Rao-Patel, Associate Medical Director at Blue Cross NC, has written a letter to guide all providers. The CDC guidelines are also beneficial to all providers in your practice. Please pass these resources to your providers.

Continuing Medical Education Courses:

These courses are optional for your practice and providers: