Skip to main content
Shop Plans Learn more about our coverage options including health, Medicare, dental and vision options for you, your family or your employees. Get Started Individual & Family Medicare Employer Vision Dental International Travel Find Care FAQ Blog Members Stay on top of your health care with helpful member resources. Members Home Medicare Health Dental Vision Find Care Member Knowledge Center Member Forms Medicare Forms Library Make a Payment Federal Employees Student Blue Healthy Blue Providers Access tools, policies and the latest information to help you care for our members. Providers Home Network Participation Networks & Programs Claims, Appeals & Inquiries Prior Authorization Services & CPT codes Prescription Drug Search Policies, Guidelines & Codes Provider News Provider FAQ Contact Us Employers Learn about our coverage options for small and large employers, and access tools and resources for your group. Employers Home Shop Employer Plans Employer Portal Support Member Forms & Resources Find Care Blog Agents Access the tools you need: rate quotes, applications, forms, the latest industry news, marketing materials and more. Agents Home Agent Services Check Eligibility Find Care Member Forms & Resources Medicare Forms Library
Contact Us
Log In
I am ... Please select A member A provider An employer An agent
Log in to Agent Services
Log in to Employer Services Register for Employer Services I'm registered but need portal access
Username Forgot username? Continue to Log In Register for Blue Connect Need help? Learn how to log in.
Log in to Blue e Register for Blue e Log in to Dental Blue
Back
Our registered nurses help find solutions for you December 11, 2018 Tools & Services Health Insurance Basics 3 MINUTE READ

If you have a complex health challenge, you know how hard it can be. You might be juggling visits with three or four different doctors. You likely have a lot of prescriptions to handle. You might have questions about your health problem or treatment plan. Or, you may be struggling to stick to new lifestyle changes.

Our nurses care about you

Blue Cross and Blue Shield of North Carolina (Blue Cross NC) nurses will work with you and your health team. They will also connect you to resources. They answer questions about your coverage and your treatment plan. Our nurses work around your schedule.

They are also a bridge to other experts, such as:

  • Social workers
  • Mental health providers
  • Dieticians, and more
Removing barriers and steering complexities

Nurses help remove any blocks that may get in the way of taking charge of your health. They are your own advocate. They are by your side to navigate the complicated health system.

The nurses provide:

  • Education about your health status and treatment choices
  • Communication with your doctor(s) and health care team
  • Help with managing your medications
  • Help with understanding or managing your benefits
  • Support and guidance in coordinating your health care
  • Access to community resources that might be helpful

Here are a few of their stories.

Brian’s heart condition

Brian is a 58-year-old man who was diagnosed with a heart condition after a hospital stay. He decided to talk with a Blue Cross NC nurse because he wasn’t feeling well. Brian had very little energy and felt depressed. He was about 50 pounds overweight, and because of his heart condition, he was taking many medications.

The nurse worked with him and his wife to set a realistic plan. In just eight weeks, he said he was feeling better than usual. He had lost eight pounds and was feeling more hopeful. He is now eating better and walking four days a week.

Robin’s breast cancer

When Robin was diagnosed with breast cancer, she was connected to a nurse. Robin had a lot of questions and was overwhelmed by the amount of oncology resources. Robin’s nurse helped answer her questions. Together they worked on a list of questions to ask her doctor. This helped Robin feel more prepared for her visits.

Now, a breast cancer survivor, Robin says, “In the scary world of dealing with breast cancer, my nurse advocate was my most consistent support. Knowing that I had such a knowledgeable and caring nurse in my corner really helped tremendously. The battle could have been so much scarier and mystifying without her guidance and genuine care.”

Heather’s wish to stay at home

At 98-years-old, Heather’s main goal is to stay at home, out of the hospital. Her nurse advocate has been working with her for four years. Together, they discuss concerns, primary care visits, and resources available to Heather.

When her nurse discovered Heather was skipping meals, she sprang into action. Her nurse arranged for a local meal delivery service to have a microwave donated. Knowing Heather also does not have a caregiver in her home or nearby, her nurse arranged other organizations to visit and check up on her in person.

Heather’s nurse advocate takes great pride in her job and the chance to care for Heather. “This member is very dear to my heart,” she says. “I am always impressed by her ability to persevere.

Our nurses are just a phone call away, and they’re available 24/7 through Health Line Blue. If you need ongoing support, call the number on the back of your insurance card and ask about our case management program. We’re here to help.

Chelsea Moravek Chelsea Moravek Manager of Executive Communications

Chelsea is the manager of executive communications at Blue Cross NC. Outside of work she loves to stay fit, tap dance and spend time with her husband, two young sons, and rescue pup.

Browse related articles

3 benefits of mail-order pharmacy

If you're having trouble making it to the pharmacy or are trying to watch your budget – there's a solution: mail-order pharmacy programs.

Calculate medical procedure costs

Find out what you could be paying – and saving.

Benefits of telehealth

See a doctor from the comfort of your own home.