Web Accessibility Practices

We're Committed to Making Web Content Accessible

Our goal is to make sure our website is easy to read and use for everyone. This includes anyone with visual, hearing, mental and physical disabilities. We make it our priority to comply with the WCAG 2.0 Level AA and PDF/UA guidelines.

Plug-ins and File Viewers

You may need to use the following free tools to read information on our website:

  • Adobe Reader: Use to read Portable Document Format (PDF) files
  • Word Viewer: Use to read Microsoft Word (.doc and .docx) files
  • Excel Viewer: Use to read Microsoft Excel (.xls and .xlsx) files
  • WinZip: Use to open zip archives (.zip) files

Having Trouble Using Our Website?

If you're having trouble using technologies like screen readers, screen magnification or speech recognition software, please contact our Accessibility Coordinator at dg-accessibility@bcbsnc.com.

If you have questions about your benefits, bills or claims, please see our Contact Us page.

Neither Blue Cross and Blue Shield of North Carolina nor its agents are endorsed by or affiliated with the United States government or the federal Medicare program.

To view PDF documents, you need to download and install Adobe Acrobat Reader on your computer.