FAQs on Registration
How can I register my application with Blue Cross and Blue Shield of North Carolina?
As an application vendor, you can create an account and start the registration process from this page.
How will I know if I have been approved for access to the Blue Cross NC APIs?
An email will be sent to the address you list on your registration form with instructions for obtaining authentication tokens.
What information do I need to register my application?
How long will my registration take?
Blue Cross NC has 10 business days to approve your application from the time registration is submitted with proper information. Once approved, an email will be sent to your address on file within five business days with instructions for obtaining access tokens.
Can my registration status change after my initial approval? If so what do I do?
Yes. Once approved, Blue Cross NC reserves the right to suspend or terminate your application’s access based on Blue Cross NC security concerns. If your application is suspended or terminated, the application’s owner should log in to the registration portal and communicate with Blue Cross NC to request a review of the status.
How will Blue Cross NC contact me if there are questions about the initial registration data?
As part of the registration process, Blue Cross NC asks for a contact email and phone number. We will send an email requesting additional information, expecting that your application’s owner will respond. Any additional responses should be updated in the registration portal by the application’s owner.
Who do I contact if I am unable to use the access tokens with the API to successfully get an approved customer’s information?
Send an email outlining your issues to email@example.com
What do the application statuses mean in the registration portal?
- Approved – The application is approved and is allowed to use Blue Cross NC APIs.
- Pending – The application request is submitted and being reviewed by Blue Cross NC.
- Suspended – There is an issue with the application’s security and how it is interacting with Blue Cross NC infrastructure. Blue Cross NC is blocking the application’s access to its APIs.
- Terminated – Blue Cross NC has determined that the application’s security is an issue to Blue Cross NC. Access has been revoked. To regain access, the application’s owner will have to re-register.